You'll typically find it under: settings: then Apps or Applications. Assuredly it is software related. I'm also on AT&T but bought it unlocked. Samsung. It's not available in the google play store. Power outages and damage from Winter Storm Uri may be affecting service for some customers. I recently changed phones to an unlocked Samsung Galaxy S20 that I purchased directly from Samsung. Visual Voicemail is not working on Galaxy S20 5 hours ago I've been on the phone for over 3 hours with Xfinity Tech Support and they still don't know what's wrong. J. Jacobson053. 4 hours spent trying to solve this issue. It will stay on that screen for a few minutes, then another screen comes up "Voicemail Setup.....The app hasn't received setup information. Here's how to turn Visual Voicemail on or off if your Android smartphone is running on Oreo OS or newer. I cannot get wifi calling working either. This will -not- delete any voicemail messages; it will only reset the app itself. No resolution. I am not able to set up Visual Voicemail on my S20 . By side loading the Google Phone app and changing the default, I now have visual voice mail, as I can see the transcribed messages. The visual voicemail mail from the Galaxy Store is working for me. All my apps transferred easily, except for the Verizon visual voicemail app. Their visual voicemail app shows not compatible with my phone. I have cases open with both Samsung and Google and they have been working on it for over 3 weeks now. Scroll down to find the Visual Voicemail App. If anyone was wondering how to get visual voicemail from Fi on a Samsung Galaxy S20, you can't. Premium Visual Voicemail has been part of my plan for years. Tap the app, then tap force stop, then confirm. However, whenever I try to play the message, the app crashes. Not as good but something until AT&T updates. Announcements. I remember reading AT&T Visual voicemail isn't ready for this phone yet. However, that this not the only thing that is not working out of the box with Google Fi. Now, tap Storage, then Clear Data. Now we'll need to locate the Visual Voicemail App. And since Samsung phones do not come with the Google Dialer app by default, it appears that even though Google has listed certain Samsung phones as ‘Designed for Fi’, the Visual Voicemail feature will still not work. I click on the voicemail icon, click Continue on the next screen, "Please wait while we check your account information." To access Visual Voicemail, you must have already Set Up Voicemail.Alternatively, you can check your voicemail messages by selecting the Phone app from the home screen > select and hold the 1 key > if prompted, enter your voicemail password > follow the prompts to listen to your messages. But not sure if that's because of unlocked version or what. The visual voicemail app that came pre-installed will not set up on my new S20 Ultra? Following George's instructions I was able to get Visual Voicemail working on my new S20+. We are working to restore service as quickly as possible. Tap to confirm. One thing we tried was clearing the data for the built-in Voicemai app. I lost my visual voicemail with my new S20, does it not work with this phone Accessibility Resource Center Skip to main content Get it fast with In-store & curbside pickup or same day delivery. At least not easily. Continue on samsung s20 visual voicemail not working next screen, `` Please wait while we check your account information.: apps! Power outages and damage from Winter Storm Uri may be affecting service for some customers transferred easily, except the. However, whenever i try to play the message, the app, then tap force stop then... 'S instructions i was able to set up on my new S20 Ultra we! Smartphone is running on Oreo OS or newer the Google play Store and they have been on... 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